“Understanding the brand promise and customer service culture is key to being a good service provider”
Brandon Kemp (First line IT support at METCLOUD)
So, what is a service provider?
A service provider is a company that, rather than selling a product, offers expert care or specialised services.
Furthermore, whilst we all would like to receive a first-class service; nowadays it’s a rare experience as there is a vast range of unique and complex needs. Saying that there is a list of qualities that differentiate a good service provider from a great one.
Firstly, customer service involves being a kind, courteous, and professional face for the company. It also requires listening carefully to customer wants and concerns. METCLOUD has a passion for maintaining loyal and satisfied customers; from 505 responses a 99% happiness factor rating has been successfully achieved. This is crucial for service providers as ‘81% of companies with strong competencies for delivering an excellent customer experience are outperforming their competition’.
Moreover, a proactive team and high availability are key to achieving fast response times. METCLOUD ensures systems are available for a minimum of 99.5% of the time; to provide fast answers to customer queries and remotely resolve issues.
“Excellent, prompt, efficient service as always”
Customer of METCLOUD
Our Approach
Knowledgeable employees and expert advice ensure complex issues and problems are responded to with a sufficient solution. In fact, ‘93% of customers are likely to make repeat purchases with companies who offer excellent customer service’. At METCLOUD there are 3 levels of IT support engineers ready to answer and solve all queries- from small issues to complex problems.
As a first-class service provider, METCLOUD understands your requirements, challenges, and needs, rather than offering a cookie-cutter approach. ‘70% of consumers say a company’s understanding of their specific and unique needs influences their loyalty’. As such tailored responses are essential to ensure an appropriate solution is provided.
So, when choosing a service provider, particularly in the critical area of cybersecurity, don’t settle for less. At METCLOUD we understand that the foundation of a successful business is the provision of excellent service. Whether it’s increasing efficiency by saving time, saving money on problems before they happen, or avoiding costly disasters and repairs, METCLOUD is key to a company’s success and happy customers.
METCLOUD’s portfolio of cyber security and cloud services will ensure that you protect and defend your organisation from potential cyber-attacks.
Contact a member of our team today on 0121 227 0730 or email hello@metcloud.com.
You can also follow us on social media.
Twitter @METCLOUD_com
Instagram @metcloud_